Avoid locations with strong backlight to not appear dark in the video. Find a suitable location: Choose a well-lit area with good lighting, either natural light or indoor lighting. Check if your front-facing (selfie) camera is functioning correctly. Prepare your device: Ensure your smartphone is charged and has enough storage space to save the video.Please note that some users might need to answer extra security questions to safely reset their 2FA. Your application will be reviewed by Phemex within the next 24 hours and you will be notified via email.I confirm that this is my activity.” When taking the video, please make sure your face and ID document is visually recognizable. Take a video of yourself holding the ID and speaking out loudly and clearly " Today is dd/mm/yyyy, please reset 2FA for my Phemex account.For security purposes, you are required to upload the front side of your ID document (ID card/ passport/ driver’s license) and the back side of your ID document Follow the instructions to submit a manual application to reset your 2FA.Depending on your answers, the account’s 2FA will be disabled immediately or the process will be subject to a manual review by Phemex.Please follow the instructions carefully and answer the best you can. The next page will ask you for additional information.Retrieve the code and enter it in the current page. A verification code will be sent to your email.You will be forwarded to the Reset Google Authenticator Page.When you can login: If you are able to access your account page, you can go to the Account Overview page instead, select the Security option from the left-side menu, and then click on Reset within the Google Authenticator row.When you cannot log in: If you are certain that you have lost your Secret Key, continue with a normal login process, and when prompted for the Authenticator code, click the Need to reset Google Authenticator? option.If you still have your Secret Key, you can follow the original process to re-bind your Google Authenticator with your Phemex account. The Secret Key is shown when you bind your Google Authenticator for the first time. If you have 2FA enabled on your account and you can no longer log in because you lost access to Google Authenticator, complete the following steps: What can I do if I lose my Google Authenticator?
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